FAQ

Is it possible to receive the Jeanne en Provence catalogue?

We don’t have any Jeanne en Provence catalogue available at the moment. On the other hand, you can refer to our online boutique, where you will find all of our products.

Do you test your products on animals?

The Jeanne en Provence brand is against animal testing. This is why since the brand was created, none of our products have been animal tested. Furthermore, our products do not contain any animal matter, with the exception of products from hives like honey or beeswax.

Do Jeanne en Provence products contain parabens?

No, Jeanne en Provence products do not contain parabens. To preserve its cosmetic products from microbiological contamination, Jeanne en Provence uses types of preservatives other than parabens.

Can I get samples?

Jeanne en Provence does not manufacture samples at the moment. If you would like to discover our products, you will find all of them on our online boutique as well as in most large retail stores. Please refer to our subsite “Where to find us?” to know all of our sales outlets.

Where can I find Jeanne en Provence products?

Besides the online boutique Jeanne en Provence products are available in France and overseas.

We invite you to refer to the subsite “where to find us” to identify the closest sales outlet to you or your holiday destination.

I can no longer find one of your products in my usual sales outlet, how can I get it?

All of our products being marketed are available on our website. There you will also find new products sold before anywhere else as well as discontinued items. Don’t hesitate to contact us by email (jeanneenprovence@groupe-arthes.com) so we can help you to find your product in the sales outlet closest to you.

What are the conditions for distributing your products?

We invite you to write to us by email at the following address: jeanneenprovence@groupe-arthes.com and send us all information concerning your shop likely to interest us. One of our sales reps will then contact you.

I would like to offer and/or sell your products in my hotel/guesthouse, is it possible?

It’s totally possible to offer our products in your venue. We invite you to refer to the subsite “Business gifts” where you will find all information relating to the distribution of Jeanne en Provence products as well as a form to fill in for your request.  Also, don’t hesitate to ask your specific questions in your message; our customer service will deal with your request as soon as possible.

I would like to give a friend a gift, is it possible to leave the invoice out of the parcel?

Yes this is totally possible. For this you have to key in an invoicing address different from the delivery address in stage 4 (Delivery) of the ordering process. You can also manage your address on the subsite “My account”.

Is payment on your website secure?

Payment on our website is totally secure. This is why clients must identify themselves with their bank to validate their order. In fact, during payment, clients must enter a code received by SMS or answer a personal question on their bank’s page that is displayed automatically.

What are the accepted methods of payment?

We accept payment by credit card or cheque.

What is the procedure to pay by cheque?

The procedure to pay by cheque is very simple.

You have to print out your basket page. If you don’t have a printer, write all the necessary information on a white sheet of paper (delivery address, invoicing address, telephone, email, products, quantities, total amount...).

Then send your order accompanied by a cheque for the total amount of the order to the following address:

Careful not to forget the offers and delivery costs!

Once we receive your letter and your cheque has been cashed, we will send you your parcel. You will receive your parcel within a maximum of 7 days after receipt of your letter if your cheque has been correctly cashed.

How can I apply for a job offer or internship?

In the “Recruitment” section you can consult our available job offers. To apply send us a CV and your cover letter with the reference of the corresponding offer to the address: jeanneenprovence@groupe-arthes.com. We will reply as soon as possible. 

Can I send an application on spec?

Applications on spec are totally possible. We invite you to send your CV and cover letter to the address: jeanneenprovence@groupe-arthes.com. We will reply as soon as possible.

I’m a journalist and I’d like to have a preview of your new products to talk about them in my magazine, how do I do this?

Jennifer our PR manager will be pleased to answer your questions and send you press releases. Don’t hesitate to contact her at the email address: jeanneenprovence@groupe-arthes.com

I’d like to enter into a partnership with your brand, how do I go about it?

For any partnership request, send us an email to the address jeanneenprovence@groupe-arthes.comwith all the information concerning the partnership and your organisation.